FAQ
Frequently Asked Questions
Please submit an Account Application Form, which can be found on the 'Sign Up Now' tab on the website
Alternatively, should you wish to discuss your requirements in more detail, discuss a bulk order and obtain a quote, please reach out to our Sales Manager Gareth at - sales@csupplies.co.uk
You will need to register for an account in order to purchase from us. However, creating an account is simple, and it lets you track orders, compare goods and access the latest offers.
Our standard delivery times vary depending on the product:
Small electrical items: Usually delivered within 48 hours.
Large appliances – White Goods / Household Furniture: Typically delivered within 10–14 days.
Once your order has been processed, you’ll receive a tracking link via text message, or our transport team will contact you directly to arrange a convenient delivery date.
Tracking details are sent automatically once your order is dispatched. You will receive these via text message but if you haven’t received them and your delivery is due in a few days, please contact our Customer Service Team.
Once your order has been dispatched, which may take up to 48 hours from when the order is placed, you’ll receive a text message with tracking details, or you will be contacted by one of our trusted delivery partners to arrange a convenient delivery date.
You can use the link received via text to follow your parcel’s journey. If you haven’t received tracking information, please contact our Customer Service Team, using the number found on our Contact Us Page.
If your delivery date has passed and your order hasn’t arrived, please check the tracking link shared with you. It may be that the courier tried to deliver unsuccessfully, and a reattempt delivery may be due. Typically delivery, for all our parcels, will be attempted three times before they come back to us.
If more than 4 days has passed since your estimated delivery date, please reach out to our Customer Service Team. We’ll investigate the issue and arrange a redelivery or replacement if necessary.
If your order hasn’t been prepared for dispatch, we can cancel it. Please reach out to our Customer Service Team as soon as possible.
If it has already been shipped, you’ll still need to contact our Customer Service Team. Depending on where your item is in transit, they will either be able to recall the product before delivery, or they may need to wait until it arrives to you and then arrange for it to be returned. Please note that there may be a cancellation fee if the product is already in transit when you request a cancellation and the product must be returned in its original condition and packaging.
If the order has already arrived to you, the product will be treated as a return. Please contact our Customer Service Team for the next steps.
In general, we do not accept returns for items that are unwanted or due to a change of mind. To discuss a return please contact our Customer Service Team.
The Team would be pleased to talk you through the process that is specific to your product and any collection charges (payable prior to collection) that may be incurred. Please note that you may be required to share images of the product before a return is set up. If the item is faulty, damaged, or not as described, please let us know and we’ll be happy to assist you further.
Terms and Conditions
Please contact our Customer Service Team as soon as possible you may be asked to provide details and photos of the fault. Our team would be happy to guide you through the process tailored specifically to your product.
Yes. We use industry-standard encryption to protect your data and ensure your information is handled safely. In addition, we comply with the General Data Protection Regulation (GDPR), which means your personal details are collected, stored, and processed in line with strict European data protection standards. You have full rights to access, update, or request deletion of your data at any time.
