Charlie

“We are Sailing”

Rod Stewart said it best with his hit track ‘We are Sailing’… and indeed we are! 2019 is proving to be a fantastic year for C Supplies and we have plenty of exciting news to share with you.

NORTHERN IRELAND
You may have already noticed the new ‘Northern Ireland’ tab on the website. Here you can find all the hand-picked white goods that we can ship to Northern Ireland and Isle of Wight addresses for you. Just remember to select your items from here when placing your next orders to these offshore locations (look out for our furniture range, coming soon!).

FREE APPLIANCE SCHEME
Back in February we partnered with Agility Eco to administer the Home Energy Appliance Replacement Scheme. This was a white goods scheme available to charities and self-referrals that enabled beneficiaries to update their old appliances completely free! The scheme ran for 8 weeks and proved to be a massive success: in total we supplied over 1,200 free appliances!

“I would like to express my profound thanks and gratitude for the replacement fridge freezer, mine was 15+ years old and on its last legs, I now have a fabulous Hotpoint model.
The communication from start to finish was totally commendable and the delivery men were more than helpful also very friendly, pleasant and polite, thank you so much once again.

So, we’re pleased to tell you that we’ll be running another similar scheme very soon on behalf of Ofgem. This new scheme will be contribution-based – so funds can go further, and we can help even more people in need. It will be open to all our existing partners, so make sure your charity is registered now to avoid missing out on this excellent opportunity!
More details coming soon.

FIRST CHOICE, BEST VALUE
We pride ourselves on the level of service we’re able to provide you with at C Supplies. From contacting your beneficiaries directly to arrange delivery and installation to suit them, to our delivery drivers who deliver and install the item, making sure everything is OK before leaving – we want you and the people you help to experience first-class service all round. So we listen to all feedback and take it seriously, as we’re constantly look to improve where possible.
Over the coming months, we’ll have some exciting news about our distribution services, so watch this space!

ISO 9001
While we’re talking about excellent customer service, we’re delighted to tell you that we’ve engaged an external company to ensure that we are ISO 9001:2015 accredited by the end of this summer. ISO 9001:2015 is a standard that sets out the requirements for quality management systems, helping organisations to be more efficient and improve customer satisfaction.

So, half way through the year (and hopefully at the point of maximum sunshine!), we’ve already played a huge part in changing over 6,000 lives so far with essential household products. Here’s to sailing onwards with more of the same throughout the rest of 2019!

All the best,

Charlie