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CSR Policy
Corporate Social Responsibility Statement
CSL Direct is committed to conducting business in a way that is responsible and sustainable, as this is a vital part of the way that we do business.
We are committed to behaving in a way that is beneficial and respectful to all stakeholders, our environment and the wider community surrounding our business.
As a business we recognise 5 key areas that contribute to corporate social responsibility: our customers, our people, our local communities, our suppliers and our environment.
5 Key Areas:
Our customers
At CSL Direct we support a variety of customers by providing products to essentially meet the needs of Schools, Councils, Housing Assosiations and Hotels.
We continually work to ensure that we are providing the best service for our customers, and the Financial Conduct Authority initiative ‘Treating Customers Fairly’ is core to this aim. We ensure that communication that takes place between us and our customers is clear, whilst we endeavour to provide products that meet their varied needs.
Our people
At CSL Direct we respect and value all of our staff as individuals and are committed to creating a culture of inclusion and diversity within our workplace.
We provide various training for all of our staff, enabling them to be in the best possible position to carry out their job to the highest level, and fulfil their potential within our business. Regardless of their role or level, everyone at CSL Direct has the opportunity to access a variety of developmental opportunities to help realise their full potential. At CSL Direct we believe that by supporting individual growth and career development opportunities, supports us in attracting and retaining talented individuals.
Our local communities
We believe in and support our local communities.
At CSL Direct we are keen to support our colleagues who volunteer or fundraise for charities and can provide company support to facilitate time in the community. We are proud to have established a partnership with charities such as Evie’s Gift. This charity was carefully selected, as we wanted to make a positive contribution to a charity that is close to our hearts.
Our suppliers
At CSL Direct our reputation is extremely important to us and to help us protect this, we won’t knowingly do business with an organisation that doesn’t share our commitment to dealing with stakeholders fairly or ethically. Our approach to procurement is based on the principles of competitive tendering and dealing with suppliers in a fair and open manner.
Our environment
At CSL Direct we believe in the ideology of caring for the environment, thus meaning we continually strive to incorporate environmental good practice into our workplace. We do this by taking a sustainable approach to waste management and minimise our use of resources across the business.
We are also focussed on improving our energy efficiency across our business, we do this by managing our wastage responsibly and reducing our carbon emissions. We also provide the opportunity to use less paper in our office and minimise business travel by providing teleconferencing facilities to help colleagues reduce the need to travel for meetings.
Overall, we ultimately understand and respect that as a business it is our responsibility to do business in a way that overall protects and improves the environment for our future generations
Charities
Evie’s gift
We support this charity as it is very close to our hearts and holds great accomplishments with the support they provide to families in hard times.
They focus on two main aims:
'To give immediate financial assistance to parents whose children have been admitted to hospital with a life threatening or life limiting condition.'
'To fund research into the rare brain cancer that took her from us too soon.' (Evie's Gift 2018)
DBS
Here at CSL Direct we take Safeguarding very seriously. Every person that we employee is subject to a Disclosing and Barring Service Check (DBS check). The Disclosure and Barring Service helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups.
There are 3 tiers of DBS Checks available, Basic, Standard and Enhanced. CSL Employees are subject to the Basic check, which checks the Police National Computer for details of all current criminal convictions.
All of our Team are checked in order to give assurance to our partners that our employees are suitable to interact with their beneficiaries who may be from vulnerable groups.
Mindful Employer
Living Wage
In April 2016 the government introduced a higher minimum wage rate for all staff over 25 years of age inspired by the Living Wage campaign – even calling it the ‘national living wage’.
However, the government’s ‘national living wage’ is not calculated according to what employees and their families need to live.
Instead, it is based on a target to reach 60% of median earnings by 2020. Under current forecasts this means a rise to less than £9 per hour by 2020.
For under 25s, the minimum wage rates also take into account affordability for employers.
The real Living Wage rates are higher because they are independently calculated based on what people need to get by. That’s why all employers that can afford to do so are encouraged to ensure their employees earn a wage that meets the costs of living, not just the government minimum.
The real Living Wage is the only UK wage rate that is voluntarily paid by over 4,700 UK businesses who believe their staff deserve a fair day’s pay for a hard day’s work. CSL Direct happy to pay our team at least the real Living Wage which is higher than the government minimum.
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