Safeguarding is a term used in the United Kingdom and Ireland to denote measures to protect the Health, wellbeing and human rights of individuals, which allows people – especially children, young people and vulnerable adults- to live free from abuse, harm and neglect.  

Knowing about safeguarding and being trained in its implementation is a very useful skill to have. This is partly due to the fact that it can be used in a number of wide-reaching situations. 

It is vitally important that anyone who is seen as vulnerable is protected.  Here at C Supplies we take Safeguarding very seriously.  All of our staff have had basic Safeguarding training and we have a Safeguarding Policy that all employees sign. 

C Supplies Ltd – Safeguarding Policy

This Safeguarding Policy applies to all employees or those who work on behalf of C Supplies Ltd who communicate with customers in the course of their duties for business.

Purpose of this policy

C Supplies Ltd has been trading since 2014 with the core of the business supplying electrical goods and household items to the charity sector.  These charities are grant giving trusts who award their clients with goods that the clients themselves may not be able to purchase. The clients are sometimes vulnerable people. 

C Supplies Ltd has a responsibility to protect its employees and customers from risks associated with employees and workers accessing customers’ home. 

What is safeguarding?

Safeguarding is protecting from harm or damage with an appropriate measure. By agreeing to this policy, you are accepting that you are aware of the appropriate measures in order to protect the customer or yourself. 

Rules for employees and workers on entering a customer’s home

  • Do not enter a customer’s home unless there is responsible adult present
  • Do not enter a customer’s home if the customer or another person in the customers home is acting aggressively or in a threatening manner
  • Do not enter the customers home if you think there to be any other reason that it would not be safe or prudent to do so or it would cause you or the customer personal distress

If you are in doubt about whether or not to enter a customer’s home, contact C Supplies Ltd for advice on 01935 315039

Rules for employees and workers whilst working in a customer’s home

  • Do not allow the customer or another responsible adult to leave you alone in the house with a child or children
  • Always maintain a respectful physical distance between you and the customer or any child or other person present in the customer’s home
  • Do not use language or body language that could be construed as intimidating, offensive, discriminatory, sexually suggestive or unduly personal
  • Always ask for permission before entering a room into which you have not been invited and only enter bedrooms if it is necessary for your work
  • Always leave open the doors to the rooms in which you are working unless it is necessary to close them for health and safety reasons
  • Always ask permission before moving any personal possessions of the customer that are in the way of your work, or when completing flue flow and spillage tests.
  • Do leave a customer’s home immediately if requested to do so for any reason.

Criminal Offences

You must notify your employment company immediately if:

  • You are charged with a criminal offence of any kind;
  • You are convicted of a criminal offence of any kind;
  • You receive a caution in relation to a criminal offence;
  • You are placed on the sex offenders register

If the criminal offence with which you are charged, cautioned or convicted is considered relevant to your work with C Supplies Ltd, particularly bearing in mind the requirement for you to enter customers’ homes, you will be suspended from working in association with C Supplies Ltd immediately.

If you fail to notify the Company and/or your employer of any criminal offences as required in this paragraph, such failure will constitute a disciplinary offence and may be dealt with under the appropriate disciplinary procedure. 

What to do if you suspect abuse or neglect in a customers’ property

In the first instance the delivery personnel should please report this to C Supplies Ltd immediately. C Supplies Ltd will then contact the relevant charity immediately.

If they are suspected to be in immediate danger or exceptionally vulnerable, then we would expect the relevant authority (e.g. Police or Ambulance) to be contacted immediately.